NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 10 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	February 2026	January 2026	December 2025
1. Very Good	107	99	92
2. Good	21	20	24
3. Neither Good nor Poor	4	2	3
4. Poor	5	7	5
5. Very Poor	7	5	5
6 Don’t know	1	0	3
Summary Scores
Positive	88%	89%	88%
Negative	8%	9%	8%
Neutral	4%	2%	4%

Feedback shared from Friends and Family test responses:

Below is a selection of comments shared in Friends and Family test feedback:

• • 'Very friendly and informative nurse who made me feel at ease. Thank you.'
  • 'Seen on time.  The receptionist and nurse both friendly and professional.'
  • 'Lovely reception staff and very kind doctor who was genuinely interested in helping me.'
  • 'I just moved to the Crossways Practice and I have been only impressed by the whole team. The nurse practitioner was so careful and patient. The doctors are thorough in their investigations. The receptionist team are always always helpful and so caring.'
  • 'Doctor was thorough and gave sound advice, answering all my questions in a reassuring manner.'
  • 'I was happy with the care and advice given and follow up appointments made.'
  • 'Professional, confident and reassuring discussion regarding my current health issues.
  • 'Warm, welcome and professional manner. In and out before original appointment time. Happy.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here: Great Crosby and Thornton - Patient Newsletter - December 2025

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here: Great Crosby and Thornton - How to access online services